Effective Date: September 25, 2026
1. Introduction and Company Information
Bellalingua Canada Inc. is committed to protecting the privacy and personal information of individuals who visit our website, register for our Italian-learning services, contact us, or otherwise interact with us. This Privacy Policy explains how BellaLingua Canada Inc. collects, uses, discloses, stores, and protects personal information in connection with our language-learning services, website, communications, and related offerings.
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
Business / Data Controller: BellaLingua Canada Inc.
Address: 1240 Bay Street, Suite 305, Toronto, ON M5R 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-5946
2. Data Collection and Processing
We collect personal information that is reasonably necessary for operating our business and providing our Italian-learning services. Depending on how you interact with us, we may collect the following categories of personal information:
- Identification and contact information: name, email address, phone number, mailing address, and similar contact details.
- Account and registration information: login credentials, profile details, class preferences, learning level, and course selections.
- Payment and transaction information: billing details, payment confirmations, and limited transaction records. Payment card information is typically handled by our payment processors and not stored by us in full.
- Learning and participation information: attendance records, progress information, quiz results, assignment submissions, feedback, and communications with instructors.
- Technical and device information: IP address, browser type, device identifiers, operating system, and website usage data collected through cookies or similar technologies.
- Communications: messages, inquiries, support requests, testimonials, and survey responses.
- Optional profile or preference information: interests, language goals, learning preferences, and other information you choose to provide.
We generally collect personal information directly from you, but we may also collect information from third parties where permitted by law, such as payment processors, analytics providers, marketing tools, or service providers supporting our platform.
We process personal information by collecting, organizing, storing, using, disclosing, retaining, and, where necessary, deleting it in accordance with this Privacy Policy and applicable law.
3. Purpose of Data Processing
We process personal information for the following purposes:
- to create and manage user accounts and enrollments;
- to provide Italian-language learning services, classes, course content, tutoring, and support;
- to administer scheduling, attendance, progress tracking, and assessments;
- to process payments, refunds, invoices, and related transactions;
- to communicate with you about your account, services, updates, and customer support;
- to personalize learning experiences and improve our services;
- to send administrative notices, service messages, and, where permitted, marketing communications;
- to maintain website functionality, security, fraud prevention, and system monitoring;
- to comply with legal, regulatory, tax, accounting, and contractual obligations;
- to enforce our terms, protect our rights, and resolve disputes;
- to conduct analytics, research, and service improvement;
- to manage testimonials, reviews, and feedback, where you choose to provide them.
4. Legal Basis for Processing
We process personal information in accordance with Canadian privacy law principles, including meaningful consent, appropriate purposes, and limiting collection, use, and disclosure to what is reasonable. Depending on the circumstances, our processing is based on one or more of the following grounds:
- Consent: where you have given consent, expressly or impliedly, for a specific purpose.
- Contractual necessity: where processing is necessary to provide requested services or to perform our agreement with you.
- Legitimate business purposes: where processing is necessary for our operations and is appropriate in the circumstances, including administration, security, and service improvement.
- Legal obligation: where processing is necessary to comply with applicable laws, regulations, subpoenas, court orders, or lawful requests.
- Protection of interests: where processing is necessary to protect our rights, users, staff, property, or systems, or to detect and prevent fraud or misuse.
Where consent is required, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell personal information. We may disclose personal information to third parties only as reasonably necessary and in accordance with this Privacy Policy and applicable law. Third-party recipients may include:
- Service providers: hosting providers, website and platform support, cloud storage providers, customer support tools, analytics providers, communication tools, and IT/security vendors.
- Payment processors and financial service providers: for payment processing, billing, fraud prevention, and refund administration.
- Instructors and administrative personnel: to deliver classes, provide support, and manage learning activities.
- Professional advisors: legal, accounting, audit, insurance, and compliance advisors.
- Authorities and regulators: where required by law, legal process, or to respond to lawful requests.
- Business transaction parties: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.
We require third parties to protect personal information and use it only for authorized purposes, subject to contractual and legal obligations where applicable.
6. Data Transfer to Third Countries
Your personal information may be processed or stored outside of Canada, including in other countries where our service providers, instructors, or infrastructure providers operate. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or national security authorities in those countries.
When we transfer personal information outside Canada, we take reasonable steps to ensure it is protected by appropriate contractual, technical, and organizational safeguards. These safeguards may include data protection agreements, security measures, access controls, and vendor due diligence.
7. Storage Duration
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including for legal, accounting, tax, audit, dispute resolution, security, and enforcement purposes.
The retention period depends on the nature of the information and the context in which it was collected. For example:
- account and service records are retained while your account is active and for a reasonable period afterward;
- transaction and billing records are retained as required by applicable law and accounting rules;
- support communications and learning records are retained for operational purposes and service continuity;
- technical logs may be retained for security, troubleshooting, and analytics for a limited period.
When personal information is no longer required, we will delete, anonymize, or securely destroy it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable legal restrictions, you may have the following rights regarding your personal information:
- Access: request confirmation of whether we hold your personal information and obtain a copy of it.
- Rectification: request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: request deletion of personal information in appropriate circumstances.
- Restriction: request that we limit the processing of your personal information in certain situations.
- Data portability: request a copy of certain personal information in a structured, commonly used format where applicable.
- Objection: object to certain processing activities, including some direct marketing or processing based on legitimate interests, where applicable.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and as required by applicable law.
9. Withdrawal of Consent
Where our processing relies on your consent, you may withdraw that consent at any time by contacting us or using any available unsubscribe or account settings tools. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit or prevent us from providing certain services, features, or communications.
10. Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the matter directly.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or with a relevant provincial privacy authority where applicable.
We will cooperate with lawful investigations and regulatory inquiries as required.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. These measures may include:
- access controls and authentication measures;
- secure storage and transmission protocols;
- role-based access restrictions;
- staff confidentiality obligations and privacy training;
- monitoring and logging for security purposes;
- vendor screening and contractual protections.
No method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
BellaLingua Canada Inc.
1240 Bay Street, Suite 305
Toronto, ON M5R 2A7
Canada
Email: [email protected]
Phone: +1 (416) 782-5946
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website and updating the effective date above.
Your continued use of our website or services after changes are posted indicates your acknowledgment of the updated Privacy Policy, to the extent permitted by law.